CUSTOMER STORY
Santa Fe Springs, California
2015
Carrier
Long Haul Dry Van
Link Us Transportation is a carrier based in Santa Fe Springs, California, focused on long haul dry van freight. Its lanes link Los Angeles with the Midwest and Southeast. The team is known for dependable service, and they wanted a smarter way to run the business, one that didn’t depend on hours of manual work from dispatchers and drivers.
They picked Axleflow for its automation and simplicity, and because the platform shares their values. It is built by people who know trucking, who act on feedback and who put customers first.
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“Axleflow helped us scale 3-4 times without hiring more people and made everything more efficient. We love it.”
THE CHALLENGE
Before switching to Axleflow, Link Us Transportation was held back by inefficiencies that made growth hard. Their old TMS offered little automation, and team communication was all over the place, wasting time and causing daily friction.
Dispatchers typed in every load detail from each rate confirmation. It took more than an hour per dispatcher every day and limited how many loads they could handle.
Drivers got load details through group chats and sent back blurry POD photos. Tracking what was done was a struggle, and keeping a clean, organized record was nearly impossible.
Once PODs finally arrived, dispatchers had to collect the paperwork, check the load details and build each invoice by hand, often days after delivery.
THE SOLUTION
Link Us needed a modern system that could grow with them, so they moved their operation onto Axleflow TMS, a platform built by people who know trucking, for the teams who run it.
Dispatchers now just upload a rate confirmation, and Axleflow pulls every load detail in automatically. No manual typing needed.
Drivers get load details in the Axleflow Driver App right away, including pickup and delivery addresses. They check in on arrival, receive live updates and upload PODs with a smart scanner that keeps every image sharp and readable.
The moment a POD is uploaded, Axleflow attaches it to the load and builds the invoice. No waiting, just one click to send a complete, clean billing package to the broker.
RESULTS AND IMPACT
With Axleflow simplifying the whole operation, Link Us grew faster and ran leaner, all without adding staff.
With 80% of operations automated, Link Us added lanes and took on more freight without growing headcount. Manual work dropped, and dispatchers gained room to handle more.
Every load is tracked in real time from booking to delivery. Drivers no longer get lost in group chats, and dispatchers can pull up updates, documents and history instantly.
Drivers upload PODs as soon as they unload. With instant document capture and automatic invoices, Link Us bills the same day, improving cash flow and building stronger broker relationships.
Axleflow did more than speed up daily tasks at Link Us. It changed how far the company could grow. Removing manual entry, bringing communication into one place and giving dispatchers and drivers tools they enjoy using freed up time, visibility and control.
That groundwork let Link Us grow 3 to 4 times over without hiring more staff, proof that better systems beat longer hours. With Axleflow, they have the structure to serve more shippers, the confidence to open new lanes and the freedom to focus on relationships instead of paperwork.
See how Axleflow can automate your dispatch, save your team hours and help your trucking business grow.
