Privacy Policy
Effective Date: [09-August-2026] Last Updated: [31-july-2026]
Welcome to AXLEFLOW (“AXLEFLOW,” “Company,” “us,” “we,” or “our”). AXLEFLOW operates axleflow.io and app.axleflow.io (collectively, the “Service”), a connected transportation operations platform offering dispatch management, a Driver App, accounting and driver pay tools, compliance and safety tracking, lead generation and CRM features, third-party integrations, and related managed operations services.
This Privacy Policy explains how we collect, use, disclose, safeguard, and transfer information in connection with your access to and use of the Service. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Policy. Unless otherwise defined here, capitalized terms have the meanings given in our Terms of Service, which together with this Privacy Policy form your agreement with us (the “Agreement”).
If you are an individual whose information is entered into the platform by a carrier, fleet, or broker that uses AXLEFLOW (a “Customer”) — for example, a driver, dispatcher, or shipper contact — please see Section 3 for how the controller/processor relationship affects your rights.
While using the Service, we may collect personally identifiable information, including but not limited to:
We may use Personal Data you provide (such as prospect or billing contact information) to send newsletters, product updates, or marketing materials. You may opt out at any time using the unsubscribe link in those communications or by contacting us.
We automatically collect information your browser or device sends when you visit axleflow.io or use the app, including your IP address, browser type and version, pages visited, time and date of visit, time spent on pages, device identifiers, and diagnostic data. When you access the Service via a mobile device (including the Driver App), Usage Data may also include device type, unique device identifiers, mobile operating system, and mobile browser type.
Where a Customer or driver enables location features (for example, through the Driver App or a connected ELD/telematics integration), we may collect and store vehicle and device location data to support trip tracking, dispatch coordination, and estimated arrival features. Location sharing can generally be controlled through device settings or by the Customer administering the account.
We use cookies and similar tracking technologies (such as web beacons, tags, and scripts) on our website to operate core functionality, remember preferences, secure the Service, and analyze traffic. Categories we use include:
You can instruct your browser to refuse cookies or alert you when a cookie is being sent, though some features of the website may not function properly without them.
AXLEFLOW is built to connect with third-party systems that a Customer chooses to integrate, such as:
When a Customer authorizes such an integration, AXLEFLOW receives and processes the corresponding data under the permissions granted. We are not responsible for the independent privacy practices of these third-party providers; please review their respective privacy policies.
Much of the data flowing through AXLEFLOW — driver files, load and dispatch records, shipper contacts, documents — is entered by our Customers (carriers, fleets, and brokers) in the course of operating their business. For that data, the Customer is the Data Controller and AXLEFLOW acts as a Data Processor/service provider, handling the data only as instructed by the Customer and as described in our customer agreements and any applicable Data Processing Addendum.
If you are a driver, dispatcher, shipper contact, or other individual whose information has been entered into AXLEFLOW by a Customer, and you wish to access, correct, or delete that information, please contact that Customer (your employer or the carrier/broker you work with) directly. AXLEFLOW will assist Customers in fulfilling such requests as required by our agreements and applicable law.
We do not sell driver, shipper, or Customer personal data to third parties for the third party’s own independent marketing purposes.
We retain Personal Data only as long as necessary for the purposes described in this Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. This may include retention periods tied to transportation industry recordkeeping requirements (for example, driver qualification files and safety records). Usage Data is generally retained for shorter periods unless needed to strengthen security, improve functionality, or comply with legal obligations. Retention and deletion of Customer account data upon termination is governed by our agreement with that Customer.
Your information, including Personal Data, may be transferred to and processed on servers located outside your state, province, or country, where data protection laws may differ from those in your jurisdiction. AXLEFLOW is based in Canada; if you are located outside Canada and provide information to us, that information will be transferred to and processed in Canada. Your use of the Service and provision of such information represents your agreement to this transfer. We take reasonable steps to ensure your data is treated securely and that no transfer occurs to an organization or country without adequate controls in place.
We may disclose Personal Data that we collect or that you provide:
The security of your data matters to us, but no method of transmission over the internet or method of electronic storage is completely secure. We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and monitoring — designed to protect Personal Data, but we cannot guarantee absolute security.
If you are a resident of the European Union (EU) or European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Where AXLEFLOW is the Data Controller of your information (see Section 3), you may:
We may ask you to verify your identity before responding to such requests. Note that we may not be able to provide certain features of the Service without some necessary data. To make a request, contact us using the details in Section 15.
As a business headquartered in Ontario, Canada, Axle Flow collects, uses, and discloses personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
Your Rights Under PIPEDA:
Access: Request details on what personal information we hold about you and how it is processed or shared.
Correction: Request updates or corrections to any inaccurate or incomplete personal information.
Consent Withdrawal: Withdraw your consent for the collection, use, or disclosure of your data at any time, subject to legal or contractual requirements.
Recourse: Contact our Privacy Officer with questions or complaints regarding our data handling practices.
Privacy Officer Contact:
Axle Flow
22-570 Hood Road
Markham, ON L3R 4G7, Canada
Email: info@axleflow.io
The Service offers paid subscription plans. We do not store your full payment card details ourselves; that information is provided directly to our third-party payment processor(s), whose use of your data is governed by their own privacy policy and who maintain compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Details of the specific payment processor(s) used by AXLEFLOW are available on request or in our Terms of Service.
We may use third-party companies and individuals (“Service Providers”) to facilitate the Service, provide it on our behalf, perform Service-related functions, or help us understand how the Service is used. These providers have access to Personal Data only as needed to perform their functions and are contractually obligated not to disclose or use it for other purposes. Categories of Service Providers we may use include:
The Service may contain links to third-party websites that are not operated by AXLEFLOW, including integration partners and resources referenced in our Resource Library or Blog. If you click a third-party link, you will be directed to that site, and we strongly encourage you to review its privacy policy. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party site or service.
The Service is designed for business use by transportation companies, fleets, brokers, and their authorized personnel, and is not directed to individuals under the age of 18 (and in no case under 13). We do not knowingly collect personal information from children. If you believe a child has provided us with Personal Data, please contact us, and we will take steps to remove that information from our systems.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the Service itself. We will post the updated Policy on this page and revise the “Last Updated” date. For material changes, we will provide notice via email and/or a prominent notice on the Service prior to the change taking effect. We encourage you to review this Policy periodically. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
AXLEFLOW Email: info@axleflow.io Phone: +1 (416) 895-0576 Address: United States 22-570 Hood Road, Markham, ON L3R 4G7, Canada
